A professional email is by far the dawn of our age. In a 2005 article, Mitchell summarizes the Internet revolution and it’s unintended effect of decreasing oral communication and increasing text written messages like emails. Professional email coincides in a formal network that is to be professional written and isn’t causal sounding or congenial. In a 2003 article/blog, Dudley says that professional email should have a clear message, good grammar and accurate spelling and punctuation.
Formal networks carry officially sanctioned messages that the organization creates. (Hellweg, 2006, p.40) Dr. Kurlyo’s class can be described as the organization that carries the messages. We were asked to communicate to each other in a group setting via email about a presentation due for our class, Organizational Communication. A. Hellweg, 2006 author of the article Formal and Informal Communications says that since the messages (emails in this case) were through defined relationships, i.e. (group members in the organization) the formality is relatively a predictable and stable network to communicate with.
The group of students from class that I worked with consisted of myself, Carrie and Michelle. We performed Horizontal Communication in the formal network we were in.
Horizontal Communication is explained as messages between employees (in this case students) of relatively the same status in the organization. (Hellweg, 2006, p.40) When we communicated via email, no one person i.e. myself, Carrie or Michelle was in charge. We worked as a team to create reciprocity within the horizontal communication we were having together via email.
Reciprocity between Carrie, Michelle and myself went smoothly for the most part. The idea of reciprocity suggests that network members agree about the nature of their linkages. (Hellweg, 2006, p.54) In email (1) attached to this paper, Danielle explains to Carrie and I what the topics of the presentation are for us to discuss during class. In email (2), I agree with Marie that her topics are ok and in email (4) Carrie agrees my topics are ok. In email (3) is where Carrie picks the other topics and is interested to do so. In this community of agreement we have created reciprocity.
In our communication emails, conflict arose in an affective state. An affective state can be summarized as the feelings internal to a person. (Hellweg, 2006, p.56) Carrie and myself had an interpersonal conflict about information for our sections and research due on this premise. At fist I didn’t understand her as she said it was her topic. I immediately was confused as to our communication beforehand and above in this previous paragraph. Our conflict was then a concept of misunderstanding that later was understood. The concept was understood when she had written me and told me to check her topic and see that I shouldn’t ask questions. Then I revised the latter part of my research to correspond without the questions being added. The affective state was over and resolved.
Telecommuting is the use of communication technologies to allow employees to perform work related tasks and to communicate with their organization from their homes or remote locations. (Neuman, 2006, p.353) Businesses are jumping aboard the global web of computer networks called the Internet. It gives businesses access to affluent customers and brings together employees in far flung offices” (Wiseman, 1994a, p. B1)
In Dr. Kurlyo’s Organization Communication class, telecommuting is what myself; Michelle and Marie were performing in a group setting. We jumped upon the global web of computer networks and it brought us together to communicate our ideas on the presentation. When Marie was away, she told us this and telecommuted her ideas from a far away place of destination. When I was in Poland, I telecommuted to Marie and Michelle regarding our affective conflict we were having over information that was prepared. We worked as employees in a formal communication network and with horizontal communication with much dedicated reciprocity.
1) Mitchell. A., (2005) Email Etiquette in Business Makes a Difference. Ecommerce Times.
Retrieved November 8th, 2006 from Google.
2) Rosenberger. Jackie., Dudley. Fiona., (2003) What Makes Email Professional? DevWebPro
Retreived November 8th, 2006 from Google.
3)Hellweg, Susan A. (1996) Formal and Informal Communication Networks.
Organizational Communication: Theory and Behavior (pp.40-54). New Jersey :
Allyn & Bacon
4)Neumann, David R. (1996) Communication Technologies in Contemporary Organizations.
Organizational Communication: Theory and Behavior (pp.339,353). New Jersey :
Allyn & Bacon